TERMS & CONDITIONS

• The supplied mailing list/telemarketing leads are rented out on a “single use” only basis. This does not include the right of sale and, if used more than once, is subject to a fee equal to the base rental x 10.

• The data shall only be used in accordance with the use agreed at time of order.

• Any other use of the supplied data is subject to prior written consent.

• The client acknowledges the data is confidential, and will keep the data secure and safeguard against unauthorised use.

• The client will not allow any third party to duplicate the data in anyway.

• Limitation of liability. While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

• The client will fully indemnify BMS for any loss, claims, damage, costs and expenses however arising as a direct result of the sale or disclosure of information in a supplied mailing list/telemarketing lead.

• BMS’s maximum liability in respect of any loss shall not exceed a sum equal to the rental paid by the client.

• These terms and conditions are governed and construed in accordance with English law.

COMPLAINT HANDLING PROCEDURE

• Complainant can contact BMS by telephone, in person, email or in writing. If contact is made in person or by telephone the complaint must be confirmed to BMS in writing.

• BMS will acknowledge the complaint in writing and ensure that the complaint was made within six months of the complainant becoming aware of the cause of the complaint.

• BMS will acknowledge the complaint within five working days of receipt giving details of the person handling the complaint and will include a copy of BMS’s complaint handling procedure.

• BMS must by the end of the eight weeks after its receipt of a complaint, send the complainant either:
  .......... a) a final response; or
  ...........b) a response which:
  ..................- explains that the business is still not in a position to make a final response, gives reasons for the further
  ....................delay and indicates when it expects to be able to provide a final response; and
  ..................- informs the complainant that he may refer the handling of the complaint to the Claims Management
  ....................Regulator if he is dissatisfied with the delay.

• In making a final response, or if a complaint is not resolved after eight weeks, BMS must indicate to the complainant that if he is not satisfied he may refer the handling of the complaint to the Claims Management Regulator, and must give the complainant the address, phone number and email address of the Regulator.

• Full records must be maintained by BMS, and provided to the Regulator, on request, along with details of all complaints handled under these rules.